Customer Service

How Can We Help You?

We use a merchant service and or Stripe for purchases made on our eCommerce site. All payments are due at the time of purchase and before any shipment is processed.
For those customers who have applied for an account
with us, i.e., 10- or 15-days net payments must be in our office within that
time, there is a 3 days’ grace period but we do expect to receive the payment
before the end of the term.
All new term accounts must have a credit card on file
for security porpoises.
Any payments not received are subject to a finance
charge. (Rate is 18% per YEAR or min US$25.00 per month until PAID in full). We
thank you for your business and your understanding. Returned checks, a service
fee of $45.00 is assessed in addition to bank fees plus the $25.00 late charge.

All shipments are made F.O.B. seller’s shipping point unless otherwise specified. Seller selects the carrier. Title to products and risk of loss are passed to Buyer upon delivery of the products by Seller to carrier or delivery service. Buyer assumes all risk of loss in shipping and all liability for loss or damages, whether direct, indirect, and consequential or otherwise, due to delays once the products have been delivered to the carrier. Buyer agrees to purchase any and all insurance it deems necessary to indemnify it against any loss in shipping.

RETURNS: No returns will be accepted without PRIOR AUTHORIZATION. All requests for returns must have the following: original invoice. REASON FOR RETURN and PREPAID FREIGHT if not brought to store in person. Merchandise will be inspected and if manufacturing is defective full credit minus 20% AND OR SHIPPING COSTS will be returned.

**Refused Shipments

A 25% restocking fee and FREIGHT charge
will be assessed to all refused shippments. Note we can not refund any
shipping charges forward or backwards.